FAQ

CUSTOMER SERVICE

For any questions or concerns email hello@umaido.com Our customer service is online during the regular business hours of M-F 9am-5pm. Please allow up to 48 hours to receive a reply. If you do not receive a response, please resend the email.

 

1. General questions

What is the status of my order?
Can I change my order?
Where do you ship?
How long does it take to ship my order?

2. Payment

What payment methods do you accept?
Which currency will I be charged in?
Do you offer 3 or 4 times payment option?

3. Shipping

Where do you ship?
How long does it take to ship my order?
Do you offer fast shipping?
How can I track my package?

4. Returns

Do you accept returns?
Can I exchange an item?
Are returns free?
How long does it take to process a return?

5. Other questions

Do you offer a referral program? How does it work?
Do you have physical stores?
Is there a warranty?